Case Study: Installation Manual
Need
Serenity Sliding Door Systems, in Colorado Springs, CO, needed an installation manual for its sliding door system used in health care settings. Up to now, company employees had been installing the doors using various informal instructions and checklists, but now outside contractors would be doing the installations. They needed a professional manual.
Action
We made multiple site visits to the company to work with their installation expert. He talked us through every step while demonstrating hands-on, saying, “It’s easier to show it to you than to explain it to you.” After photographing the parts involved and asking questions until we understood, we wrote a first draft, then refined additional drafts with the help of other company employees.
Outcome
The result: a 24-page manual with all steps explained in words and illustrated with photos or rudimentary drawings, ready to go to the designer for professional graphic treatment. A few months later, the customer told us, “We’re sending it out every day now.”